Telework PH Blog

International Women’s Month gives us the opportunity to highlight the achievements of the hardworking and dedicated women of Telework PH. Although we feel just one month is never enough, it’s important to us to take the time to recognize those who have made an impact in our organization. Telework PH was founded by a woman…

Resolutions are the main goal for any support team. Adding different layers to your tier one support, like SME’s, floorwalkers, and QA’s can be a gamechanger! A handful of support crew may suffice at startup. In fact, many companies will farm out support tickets to anyone who has time in the beginning stages. All the…

Customer retention is the key to a brand’s success! But how can you keep those customers without breaking the bank? Here’s a quick question for you: How much does it cost for you to get one customer? You may need to head over to your sales department and find out exactly how much it costs…

Chatbots can have their place — but are they being used the right way? If there’s one thing that the pandemic taught us, it’s that people like interactions with other people. Those that were forced into lockdown and quarantine situations who weren’t able to work from home and actually communicate with people on the outside…