Posts by TeleworkPH

If you finished the year 2022 strong, then it’s time to increase profits in 2023. Any business would want to thrive in 2023, and it all starts with a clear strategy that is aligned with your revenue goals. You need to identify what success looks like and develop the route to get there. Defining your…

As technology continues to advance, so do the capabilities of language processing. One of the most exciting developments in this field is the emergence of ChatGPT, a large language model created by OpenAI. In this blog, we will explore what ChatGPT is, its capabilities, and potential applications. What is ChatGPT? ChatGPT is based on the…

Customer support is always important. However, for e-commerce and other businesses, the period that comes sliced in between Black Friday and New Year’s Eve is not exactly the most wonderful time of the year when you work in customer support. When your support queues are out of control and it feels like everyone but the…

Customer experience is king but metric numbers show it all. Certain metrics reveal how your customer experience efforts are performing and if they are moving your business to the right direction. These KPIs also show your ROI which is extremely crucial especially when you are looking to beef up funding for your CX strategies. According…